ITEMS is provided primarily as a managed cloud service, with dedicated and institution-hosted options for qualifying enterprise and public-sector customers.
Institutions receive a configured, supported ITEMS environment and retain control of their institutional data. ITEMS retains ownership and stewardship of the platform and source code.
Recommended for most institutions. A secure institution-specific environment operated by ITEMS with continuous updates, monitoring, backup and support.
For large and complex institutions. A dedicated cloud environment operated and managed by ITEMS for one institution, group or authority.
For qualifying sovereignty requirements. ITEMS runs within approved institution or government infrastructure under a managed enterprise agreement.
| Capability | ITEMS Cloud | ITEMS Dedicated | ITEMS Sovereign |
|---|---|---|---|
| Hosting | ITEMS-managed cloud | Dedicated ITEMS-managed cloud | Approved institution or government environment |
| Platform management | ITEMS | ITEMS | ITEMS with authorised local ICT personnel |
| Updates | Managed release cadence | Enterprise-coordinated cadence | Controlled joint change calendar |
| Data control | Institution-controlled data in an isolated tenant | Institution-controlled data in a dedicated environment | Institution-controlled data inside approved infrastructure |
| Support | Standard or enhanced | Named enterprise service management | Premium managed support and local escalation |
| Source code ownership | ITEMS | ITEMS | ITEMS |
| Best suited to | Most institutions | Large institutions and systems | Qualified legal or sovereignty requirements |
This separation gives institutions practical control without creating insecure, unsupported software copies.
Institutions control authorised purposes, users, retention and disclosure of their lawful records.
Authorised exports preserve identifiers, relationships, timestamps and interpretation metadata.
Adapt ITEMS through governed settings and integrations without creating an incompatible product fork.
The standard service does not include unrestricted source-code access, modification, redistribution or resale.
No. ITEMS is a managed platform. The standard subscription and enterprise editions provide authorised platform use, configuration, APIs and data portability—not unrestricted ownership or independent modification of the source code.
The institution owns or controls the institutional data it lawfully places in ITEMS, subject to applicable individual privacy rights. ITEMS processes and protects that data according to the agreement and selected edition.
Where a genuine legal, public-sector, national-security or data-sovereignty requirement cannot be met through ITEMS Cloud or ITEMS Dedicated, and the customer can provide a secure, supportable environment.
Yes. Approved APIs, webhooks and integrations can connect finance, identity, library, learning, payment and other authorised services while preserving the governed ITEMS core.
The agreement defines authorised data export, verification, transition assistance, retention, access termination and secure deletion. Exit does not transfer the ITEMS platform or source code.
We’ll assess institutional scale, security, regulation, integrations and service expectations.